Quality Assurance Officer bilingual Chinese-Los Angeles Job at ACG Resources – Adams Consulting Group, Los Angeles, CA

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  • ACG Resources – Adams Consulting Group
  • Los Angeles, CA

Job Description

Quality Assurance Officer

An international bank in Los Angeles is seeking a Quality Assurance Officer to support operational risk monitoring, internal controls testing, and regulatory compliance across branch operations.

Key Responsibilities

  • Review teller balancing reports, branch operational reports, and account documentation to ensure compliance with bank policies and regulations.
  • Conduct quality assurance and control testing related to consumer banking regulations (Reg CC, Reg E, TILA, RESPA, ECOA).
  • Monitor remote deposit capture transactions and operational controls.
  • Maintain and analyze error dashboards and risk reports to identify operational issues.
  • Perform user access reviews and system administration monitoring in line with FFIEC requirements.
  • Provide training and guidance to branch staff on compliance and operational procedures.

Requirements

  • Bachelor's degree in Finance, Business, or related field
  • 3+ years of experience in banking operations, compliance, audit, or operational risk
  • Strong understanding of bank operational controls and regulatory compliance
  • Strong analytical and communication skills

Preferred

  • Mandarin or Cantonese language skills
  • CAMS certification or interest in obtaining it

This role requires unrestricted U.S. work authorization. Employer sponsorship is not available.

ACG Resources and our client partners are equal opportunity employers. All qualified applicants will receive consideration without regard to protected characteristics.

To apply, please contact Franca Diona

Email: Franca@acgresources.com

Phone number: 646-442-2272

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