Cable's Roofing is looking for a Customer Service Specialist and Lead Coordinator to join our team in our Tyler, Texas office. This person will drive both potential customer lead intakes and customer satisfaction by fielding inquiries, creating leads for sales reps, addressing customer issues and warranty claims, soliciting and processing customer reviews and resolving customer problems. The ideal candidate has sales oriented and customer-first mindset and aims to deliver high-quality service in every prospect and customer interaction. Responsibilities: Manage all inbound phone calls and walk-ins (similar to that of a receptionist) and manage initial prospect communication and ongoing customer communications. Process prospect leads for sales team. Assist customers with solving their concerns while always maintaining a calm, empathetic, 'customer is right' attitude. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Interact with both sales and production departments to solve customer issues. Assist sales department with metrics and reporting. Ensuring that the office presence is overall a friendly environment to co-workers and customers. Requirements: No previous experience necessary. Ability to use Microsoft platforms such as Word and Excel. Ability to use Google Sheets. Excellent written and verbal communication skills, especially over the phone High emphasis on task completion Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with any CRM system Compensation: Wage based on your qualifications. Starting pay range is $18 - $25 per hour with room for growth beyond this hourly rate as well as an internal career path within the company. Benefits: Cable's Roofing offers choices of various medical and dental insurance programs. We have a generous paid time off and paid vacation program. About Cable’s Roofing: Darren Cable started Cable’s Roofing in 1999 with the driving focus of helping people. Over time, Cable's has grown to be one of the highest regarded roofing companies in East Texas with a focus on residential and commercial re-roof systems, specializing in insurance roof restoration work. Cable’s is dedicated to being the best at our craftmanship and value. Our employees enjoy a family-like, diverse work culture that promotes honesty, hard work and being particular with our quality and performance. Cable’s Roofing is heavily involved in the community and helping others in need. Our vision: “We create opportunities locally to impact lives globally.”
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