Job Description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real‑world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career‑defining work. We’re all in on this mission. Company Description Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while providing strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit Job Purpose In this role, you will be tasked with providing hands‑on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects with the primary goal of ensuring long‑term customer success, engage with the full Customer Success team to ensure a smooth transition post‑deployment, and continuously improve delivery processes and methods. Duties and Responsibilities Work hands‑on with Okta customers, primarily in a post‑sales role, to provide innovative consulting services. Gather, analyze, and document post‑sales requirements. Communicate to customers and partners at the appropriate technical or functional level. Provide excellent design and deployment solutions that result in extraordinary customer satisfaction. Deliver high‑quality service and leadership aligned with customer goals and requests. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between customers and product management to drive product development. Lead interaction and collaboration with other Okta teams such as engineering and support as needed to address escalated issues. Interact with management and other roles within the customer organization and Okta. Collaborate with the sales team on existing customer upsell and cross‑sell opportunities. Perform hands‑on technical design, configuration, and troubleshooting of the Okta service. Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction. Apply knowledge of technologies and protocols to support identity federation and robust access control models such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect. Apply knowledge of cloud architectures as well as complex enterprise on‑premise IT landscapes while providing customer service. Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers. Utilize knowledge of typical enterprise identity life‑cycle management processes and standards. Mentor, guide, and share expertise with less experienced team members. Ensure quality and time‑management processes are followed by the team (e.g., change controls, time tracking). Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. Up to 50% future travel required to customer sites. Minimum Required Knowledge, Skills, and Abilities 5‑7 years experience as a technical consultant delivering solutions to external customers. Experience with technologies and protocols that support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS‑Federation). Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.). Some knowledge of enterprise web technologies, security, and cutting‑edge infrastructures. Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.). Ability to work independently and multi‑functionally supporting the development of client work. Knowledge of typical enterprise identity life‑cycle management processes and standards. Ability to multi‑task and manage multiple customer engagements. Willingness to be a hands‑on contributor. Superb communication skills, including issue tracking, triaging and crisis management. Experience in process improvement, decision‑making, managing processes, planning, analyzing information, and developing standards. Additional Requirements This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment, the successful candidate must be able to submit documentation establishing U.S. Person status upon hire. Must be available to work onsite at Fort Meade. Must have an active Top Secret Clearance. Nice to Have Experience in designing and implementing security and identity management solutions to support critical systems and business programs. Experience in delivering Okta implementations for organizations. Mobile development experience preferred (iOS and Android). Problem Solving Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems. Asks probing questions to elicit facts and clarify a situation. Identifies critical issues with ease. Communication Communicates with internal and external customers and all levels of management. Effectively communicates technical information to non‑technical audiences. Delivers informative, well‑organized presentations. Understands how to communicate difficult or sensitive information thoughtfully. Uses active listening skills to figure out and understand the customer’s business goals, objectives, and priorities. Team and Customer Interaction Facilitates effective team interaction. Communicates effectively with customers to identify needs and evaluate alternative technical solutions. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Manages client expectations effectively. Education A bachelor's degree (or equivalent) in Computer Science, Information Technology or a related discipline is required. Okta Experience Supporting Your Well‑Being Driving Social Impact Developing Talent and Fostering Connection + Community Equal Opportunity Employer Statement Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by NewYork City Local Law144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law144, if you are an applicant or employee residing in NewYork City, please click here to view our full NYC AEDT Notice. #J-18808-Ljbffr

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