Job Description
POSITION SUMMARY
Complete end-of-day activities including posting charges to accounts, running
night audit backup, and roll the date. Process all payment types such as room
charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs,
correction vouchers, and miscellaneous charges. Print contingency lists to have
a record of all guests in case of emergency. Sell a room/accommodation to guests
without reservations based on availability. Operate telephone switchboard
station, process requests for wake-up calls, and advise guest of any messages.
Complete the Room Rate Variance Report. Process all guest check-ins and assign
room. Activate or reissue room keys using electronic key machine. Count bank at
end of shift and secure bank. Balance and drop receipts according to Accounting
specifications. Set up, stock, and maintain work areas, and inspect the
cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to
reach common goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance. Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended
period of time or for an entire work shift. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your
family, enrich your wellbeing, empower your career, and spark new adventures.
Benefits eligibility and options may vary depending on employment status,
position and location. Click here
[ to
learn more.
At Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking for
achievers who are passionate about providing a guest experience that goes above
and beyond, enjoy being part of a small yet ambitious team, and love learning
how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Job Tags
Part time, Work experience placement, Shift work, Night shift