Job Description
Salary: $38,544.91 - $61,656.43 Annually
Location : 200 N. Center Street Goldsboro
Job Type: Full-Time Permanent
Job Number: 2026-00012
Department: Billing & Meter Services
Opening Date: 03/09/2026
Closing Date: Continuous
SUMMARY OBJECTIVE Hiring range is negotiable between $38,544 and $50,100 depending on a candidate's qualifications and experience Performs responsible field technical work servicing, repairing or replacing water meters. Employees in this class are responsible for installing and removing water meters; trouble shooting and repairing leaks, turning water service on and off and maintaining accurate records of activities performed.
ESSENTIAL FUNCTIONS The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
- Performs meter testing and repair; inspects meters to see that meters are functioning properly; checks for damage or malfunctioning parts; repairs meters; determines if meters need replacement and replaces meters that cannot be repaired.
- Investigates stale and orphaned meters; marks meters for identification.
- Connects or disconnects meters or water service for new service, leave service, nonpayment or illegal connection; determines if leave service customers are still at the address; decides whether to disconnect service; returns for re-readings.
- Investigates and resolves customer problems; responds to inquiries related to water consumption, water leaks, non-meter related issues, etc. and explains meter readings to citizens; appropriately deals with disgruntled customers; and explains process for reconnection of disconnected service.
- Conducts special readings or re-readings after meters are repaired or service has been disconnected.
- Completes work order records to document any service provided, such as repair or replacement service on meters.
- Responds to emergency calls for customers (residential and commercial) to help them to determine the need to resolve their issue.
- Assists the Planning Department periodically to distribute information to customers related to natural disasters and other life and/or safety events.
- Works with Code Enforcement to have illegal water hook-ups turned off and/or removed.
- Collects mail each day from the US Post Office.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITITES - Knowledge of street layouts and meter locations in the City.
- Knowledge of the functional operation of water meters and skill in repairing or replacing water meters.
- Knowledge of the hazards involved in meter service and associated safety precautions.
- Knowledge of utility policies and procedures for initiating or terminating water service.
- Knowledge of operation of hand-held computer for recording meter readings and the loading of data into computer.
- Skill in conflict resolution and public relations.
- Ability to prepare records and reports of work activities.
- Ability to analyze problems and make decisions that resolve the problems and address the needs of the public and the City.
- Ability to deal courteously and effectively with the public.
- Ability to establish and maintain effective work relationships with supervisors, coworkers, and the public.
MINIMUM QUALIFICATIONS MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: - High School Graduation or GED equivalent.
- Two (2) years of related experience
- Or an equivalent combination of education and/or experience.
SPECIAL CERTIFICATIONS AND LICENSES: - Must possess and maintain a valid state driver's license with an acceptable driving history.
PHYSICAL DEMANDS: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
- Performs medium work that involves walking, standing, stooping, jumping, lifting, digging, pushing and raising objects and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis and 50 to 100 pounds of force on an occasional basis.
UNAVOIDABLE HAZARDS (WORK ENVIRONMENT): Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
- Involves routine and frequent exposure to:
- Bright/dim light; Dusts and pollen.
- Extreme heat and/or cold; Wet or humid conditions.
- Extreme noise levels, Animals/wildlife.
The work is generally performed in both inside and outside environments, residences or commercial vehicles. Employees are subject to hazards of vicious animals, snakes and poisonous spiders and work must be performed in various kinds of weather. Work exposes the employee to primarily outside environments, extreme temperatures, and hazards found in servicing water meters; work may subject the employee to needles and other sharp objects found in meter boxes and is subject to the final OSHA requirements on blood borne pathogens. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals are required. The work involves occasional moderate risks or discomforts which require special safety precautions, e.g. working around moving parts or machines, irritating chemicals, etc. Employees may be required to use protective clothing or equipment such as masks, coats, boots, goggles, gloves, or shield.
AMERICANS WITH DISABILITIES ACT COMPLIANCE The City of Goldsboro is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.
Benefits Summary The following is a summary of the City of Goldsboro benefits: Vacation Leave : Employees earn vacation leave as follows:
Years of Service Days per Year
0 - 4 years 12
5 - 9 years 15
10 - 14 years 18
15 - 19 years 21
20 + years 23
A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year.
Holidays : City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days).
When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status
before and after the holiday.
Sick Leave: Sick leave is accrued at one day per month or 12 days per year.
Employee Assistance Program The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness.
Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis.
Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost.
Wellness Assistance Benefit The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected).
Flexible Spending Account Flexible Spending Accounts (FSAs) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family's health care and dependent care costs for the next year, you can lower your taxable income and save money. The City of Goldsboro offers a FSA through Health Equity. The Flexible Spending Account (FSA) is available to all full-time employees who are scheduled to work 40 hours per week. The FSA is effective the first day of the month following the date of employment. These are some of the expenses FSAs can be used for: medical and dental services, chiropractic services, orthodontia, and the child or adult dependent care.
Social Security: The City employees are members of the Social Security System. The employee contributes 6.2% (FICA) and 1.45% (Medicare) for a total of 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.
Tuition Reimbursement: Tuition reimbursement is available to all full-time employees up to $2500 per fiscal year for job-related courses or required courses leading to a job-related degree. This is subject to department approval and an employee must complete probation before reimbursement is granted.
Promotion Opportunities: Employees are encouraged to apply for internal positions. Employment opportunities for current employees are posted on the City's Intranet.
Retirement: All employees who are in a regular position that requires 1,000 hours or more of service per year are covered under the North Carolina Local Governmental Employee's Retirement System (NC LGERS). The employee contributes 6% of their annual salary on a tax deferred basis. The City contributes to the employee's retirement account. Eligibility for unreduced monthly benefits begins upon retirement after 30 years of service at any age, at age 65 with 5 years creditable service or at age 60 with 25 years creditable service. Police Officers and Park Rangers may retire at age 55 with 5 years of service and receive an unreduced benefit. Eligibility for reduced monthly benefits begins after you reach age 50 and complete 20 years of creditable service or you reach age 60 (age 55 if you are a firefighter) and complete five years of creditable service. Police Officers may retire early with a reduced retirement benefit after you reach age 50 and complete 15 years of creditable service as an officer.
457 & 401K Supplemental Retirement Plan: The City of Goldsboro offers the NC Supplemental Retirement Plans, 401K and 457. The City contributes 4% to the 401K for all non-sworn full-time employees and 5% for sworn police officers (as approved by the Council) and the 457 plan is voluntary with no contribution by the City.
The 457 and the 401k allow employees to set aside funds which is through payroll deduction and is tax deferred. Income tax is due when the deferred earnings are returned to the individual normally at retirement.
Worker's Compensation: All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. The Workers' Compensation program will pay medical expenses and a portion of the employee's salary, after 7 days, if the individual is out of work as a result of a work-related disability.
Compensation, Performance Appraisals and Merit Process: The City of Goldsboro is committed to hiring and retaining high quality personnel. As a result, we offer competitive salaries that are consistent with market growth. New hires may serve a six month probationary period upon date of hire and are evaluated in six-month increments.
The eligibility for merit is based upon the following criteria:
Employee must have an overall appraisal rating of 2.0. Employee should score at least 2.0 in competencies; any competency with a score less than 2.0 will result in employee's ineligibility.
Note: The merit eligibility criteria is subject to change at the City Manager's discretion. The appraisal process in the City of Goldsboro includes an evaluation of each employee's duties and responsibilities applicable to their position. Upon completion of the probationary period, employees are evaluated on an annual basis. The appraisal period is from October 1 - September 30 of each year.
The City of Goldsboro may provide merit incentives for high performing employees subject to City Council approval.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02
Do you have a high school diploma or GED equivalent?
03
Do you have a minimum of two (2) years of related experience;
or an equivalent combination of education and/or experience? 04
Do you possess and can you maintain a valid NC Driver's license or valid equivalent license from another state with an acceptable driving history?
Required Question
Job Tags
Permanent employment, Full time, Part time, Work at office, Local area, Immediate start, Trial period, Flexible hours, Night shift, Weekend work