Job Description

Library Assistant

If you enjoy sharing knowledge and providing excellent customer service, consider joining us to become a member of our dynamic team dedicated to serving a growing community!

As a part-time Library Assistant for our Guadalupe Library, you will provide routine customer service, service routing, and clerical work for our library. Your role will be essential in guiding our customers to explore and use library services.

At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents.

Choose a job with a purpose. Choose the Maricopa County Library District.

We Require:

• Two years of customer service experience
• High school diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis

We Also Value:

• Experience with library-related automation systems, such as Polaris ILS
• Experience with information retrieval from library-related databases
• Experience working or volunteering in a public library
• Experience assisting customers with online account payments and account management
• Bilingual skills in Spanish and English

Job Contributions:

• Issues, verifies, and renews library cards to customers
• Informs customers of their account status and answers basic reference questions and directional questions from customers
• Resolves customer concerns by phone, in person, or by e-mail/online. Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed "returned"
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with maintenance and display of the collection
• Assists customers with the use of a self-service payment kiosk

Working Conditions:

• Library environment requiring evening and weekend availability
• Ability to cover shifts at nearby library branches
• Ability to lift up to 20 pounds floor-to-waist; lift up to 5 pounds waist-to-shoulder, lift 1 pound shoulder-to-overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

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