Job Description

Fraud Operations Analyst

The Fraud Operations Analyst (FOA) will report to the Fraud Operations Manager and is part of Enterprise Fraud Operations team responsible for the daily execution of preliminary review, triage, and mitigation of fraud events, and client outreach while providing a premier client experience. This position will liaison with the proper bank departments and individuals to effectively manage fraud risk and coordinate efforts between all fraud teams. The FOA will help identify clients and business units needing increased fraud controls, and fraud assistance. This role partners closely with the Fraud Investigations Team, Fraud QA, Relationships Associates, and Deposit and Treasury Operations, while working independently to perform an assessment of fraud events, conduct sufficient research and/or review to determine whether further review and escalation is warranted.

Responsibilities

1. Review of transactions, prior alerts or investigations, and accounts held by the subject.
2. Responsible for hands-on resolution of client fraud issues and daily client needs
3. Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
4. Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
5. Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
6. Exhibit judgement on sensitive matters and execute required deliverables
7. Coordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and Treasury
8. Provide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
9. Create and submit SAQ's as needed
10. Ensure timely and accurate reporting, and proper disposition to fraud events
11. Responsible for building strong working relationships with clients and team members/internal partners
12. Execute special projects as needed
13. Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
14. Act as a subject matter expert providing guidance to clients on fraud events and their required actions
15. Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• Work Experience: 2-4 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
• Strong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologies

Texas Capital is an Equal Opportunity Employer.

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