Job Description
DESCRIPTION The Food Safety & Quality Assurance Manager is responsible for all daily food safety, quality, and sanitation oversight in the facility. This role leads HACCP, manages quality systems, resolves on-floor issues in real time, and ensures every product and process meets regulatory and company standards. The FSQA Manager works closely with Production, Sanitation, and Maintenance to prevent problems, correct deviations quickly, and strengthen operational consistency.
Primary Duties & Responsibilities 1. Develop, implement, and maintain food safety and quality assurance programs that ensure compliance with regulatory requirements, FSMA, Dunkin brand standards, and company expectations.
2. Provide hands-on support on the production floor to troubleshoot issues, verify controls, and ensure standards are followed.
3. Monitor production and quality systems to verify product safety, legality, and conformance to specifications.
4. Conduct internal inspections, audits, and routine verification activities; identify risks and drive corrective and preventive actions to resolution.
5. Review quality records, test results, deviations, and non-conformances to ensure timely investigation, documentation, and follow-up.
6. Lead site readiness for regulatory, customer, Dunkin brand, and third-party audits, and serve as the primary point of contact during inspections.
7. Train and coach team members on food safety, FSMA preventive controls, Dunkin brand standards, sanitation practices, documentation requirements, and continuous improvement.
8. Partner with, sanitation, maintenance, and leadership teams to investigate root causes and implement sustainable corrective actions.
Maintain accurate, audit-ready documentation and use data trends to drive continuous improvement in food safety and product quality performance
REQUIREMENTS - 1.3-5+ years of food safety, quality assurance, or quality systems experience in food manufacturing, with strong knowledge of HACCP, GMPs, preventive controls, sanitation, allergen control, and FSMA. 2.PCQI certification, or ability to obtain it, with experience managing food safety plans, leading investigations, performing root cause analysis, and implementing corrective and preventive actions. 3.Ability to support audit readiness through strong documentation, record review, non-conformance follow-up, and compliance with regulatory, customer, and brand standards. 4.Strong leadership, coaching, and communication skills, with the ability to train teams, build cross-functional partnerships, and influence at all levels. 5.Strong analytical, problem-solving, and organizational skills, with accountability and a commitment to continuous improvement in a fast-paced manufacturing environment.
In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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