Job Description

Job Description

Job Description

The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights.

5 Main Roles and Responsibilities

• Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
• Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
• Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
• Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
• Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support

Duties and Responsibilities

• Prioritize safety above all.
• Maintain and optimize the daily, weekly, and monthly flight schedule.
• Provide customer service with current and potential student customers.
• Manage customer billing and communication to include calls and the collection of payments.
• Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
• Manage customer accounts and assist customers with flight training goals.
• Communicate customer issues to Flight Operations leadership.
• Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
• Support Flight Training Coordinator and assist with execution of all company directives.
• Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
• Maintain the facility within company standards.
• Maintain knowledge of the scheduling and billing software systems.
• Perform general office duties and administration.

Qualifications

• High school diploma or equivalent required.
• Prior aviation experience required. 
• At least one year of previous Part 141 dispatch experience preferred. 
• Strong customer service skills required. 
• Understanding of Part 141 regulations. 
• Proficient in the use of MS Office and Flight Schedule Pro. 
• Night, weekends, and holiday hours can be expected.
• Self-starter: motivated, team focused, and results driven.
• Strong presentation, organizational, and time management skills.
• Outstanding verbal and written communication skills.

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