Job Description

Executive Housekeeper

At Valor, we are passionate Hotelitariansdriven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.

Join our family today as the Executive Housekeeper at the beautiful Harpeth Hotel, an award-winning Curio Collection property!

Under the leadership of the General Manager or Director of Rooms, you are to provide supervision and direction for all housekeeping activities of the hotel in a safe and efficient manner; ensuring the highest level of cleanliness; and maintaining guest satisfaction while protecting the assets and minimize expenses.

Direct and lead the housekeeping team in all responsibilities. Accomplish the rooms department human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining associates; communicating job expectations, job duties and job responsibilities; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Create and distribute effective internal and external communication (written and verbal). Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all guests, vendors and staff members for the best overall performance of the hotel.

Meet rooms financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Forecast, implement, monitor, control and report on the group budget and its various components (labor costs, inventory, equipment, etc.) to maximize revenue and minimize expenses while ensuring sufficient supplies are on hand to provide top quality guest services.

Develop and continually enhance relationships with key corporate, business and travel industry accounts. Promptly follows- up on all customer needs and inquiries in an efficient and expedient manner. Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects. Achieve activity goals as established by management and complete all reports and assignments in an accurate and timely fashion. Ensure adequate controls are installed and maintained for the protection of the hotel's financial assets against loss or misappropriation. Ensure all corporate Risk Management (SDS, HazComm, OSHA, etc.) standards are compliant. Communicate to both, guests and fellow associates, professionally and positively.

Minimum of 3 years' experience in Rooms Management or a related management position. Hotel experience preferred. Strong leadership qualities, the ability to motivate staff, and excellent communication skills. Ability to make effective decisions under pressure and resolve conflicts. Must be able to work weekends, holidays, and flexible hours as needed by the business.

Physical stamina to stand, walk, bend, and lift objects weighing up to 50 lbs Be able to push and pull carts Good vision for detailed inspection Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.

Benefits Package Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests. At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk! We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.

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