Job Description

Customer Support Associate

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

Providing quality customer service is at the core of our team's goals. As a Customer Support Associate, you will assist in achieving team goals by answering questions for users and vendors with queries.

Key Responsibilities:

• Address user queries by clarifying their root cause and educating users on how to effectively use the platform through chat, phone call or email
• Achieve daily targets and key performance metrics
• Deliver high-quality service by maintaining consistent customer satisfaction ratings, resolving cases efficiently, and using time productively
• Conduct outbound calls and assist end users across a variety of query types to drive high customer satisfaction
• Resolve issues quickly while remaining helpful and empathetic
• Proactively ask questions and maintain awareness of the client's business, operational activities, and team processes
• Communicate and escalate information appropriately to Team Leads, QAs, SMEs, and the Operations Manager
• Maintain professional interaction and communication both within the Accenture organization and with client contacts

Role Requirements:

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.
• Must be flexible to work any shift between 6:00 am - 2:00 am CT including weekends and holidays
• The role requires candidate pass an English assessment (written) with a minimum score of B2

Basic Qualifications:

• Minimum of 2 years of customer support experience via phone, chat, and/or email

Preferred Qualifications:

• Strong communication skills, including the ability to understand complex information, communicate clearly, and produce detailed written responses
• Experience working in a metrics-driven environment
• Experience managing multiple customer interactions across communication channels

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