Job Description
Position Details Position Information
Position Title CIS SUPPORT MANAGER
Position Number 046002
FLSA Status Exempt
Full Time/Part Time Full Time
Salary $88,379 - 113,152 Annually (Depending on Qualifications)
Job Summary Under limited direction, serves as the lead consultant and subject matter expert for the Customer Information System (CIS) and Customer Engagement Portal (CES), providing direction and oversight for the CIS Support Department. Oversees integration of CIS software with utility business functions and manages ongoing departmental initiatives.
Responsibilities Engages with internal stakeholders and CIS users to analyze operational needs and translate them into clear technically sound system requirements.
Collaborates with the Information Technology, Advanced Metering Infrastructure and other departments to identify and resolve day-to-day CIS operational issues and related system concerns.
Evaluates the technical impact of assigned projects to ensure seamless integration with existing CIS architecture, workflows and operational processes.
Implement, configure and test new rates and fees to ensure accuracy and compliance.
Conducts system testing and deploys CIS upgrades to ensure stable, secure, and optimized performance.
Analyzes financial and operational performance metrics across departments and implements data-driven corrective actions to optimize processes and ensure high quality service delivery
Oversee CIS application lifecycle activities, providing guidance throughout development, deployment and ongoing and support phases.
Contributes to the design and enforcement of standards, procedures and methodologies to maintain efficient, reliable and secure system operations.
Assesses user training needs for CIS and system upgrades, evaluates training effectiveness and provides recommendations to enhance proficiency and adoption.
Develops and maintain guidelines and documentation standards of accepted application software.
Prepares, manages, and oversees the CIS department's annual budget and project related financial planning.
Provides oversight on projects and may serve as the project manager, leading taskforce activities to assess needs and evaluate, define, and recommend effective solutions.
Completes other job duties as assigned.
SUPERVISORY RESPONSIBILITIES Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal of all assigned personnel.
Knowledge, Skills, and Abilities Knowledge important to perform the functions of the job include: Strong knowledge of utility billing and business practices, procedures and equipment.
Proficient Database (Access and Oracle) knowledge, with the ability to write complex SQL commands.
Extensive knowledge of Microsoft Office programs including Excel, Word, and Outlook.
Strong knowledge of office management procedures.
Skills important to perform the functions of the job include: Strong oral and written communication skills.
Strong analytical skills to analyze complex problems and make appropriate decisions in accordance with rules and regulations.
Interpersonal and diplomacy skills to establish and maintain effective working relationships with co-workers and the general public, to handle interactions with courtesy and tact, and to exercise diplomacy in explaining regulations, exploring problems and recommending solutions.
Research skills to gather pertinent facts and statistics and to make thorough analyses, arrive at sound conclusions and report research findings and recommendations in a clear, complete, and logical form.
Abilities important to perform the functions of the job include: Ability to work independently and make sound decisions and interpret rules, policies and procedures.
Ability to handle complex non-routine requests and inquiries.
Ability to interpret and apply applicable laws, BPUB departmental rules and regulations, and city ordinances.
Ability to gather pertinent facts and statistics, make thorough analyses, and arrive at sound conclusions and report research findings and recommendations in a clear, complete, and logical form.
Extensive capacity to make decisions based on company and departmental policies and procedures.
Ability to proactively identify opportunities or obstacles concerning data needs.
Education & Experience Requirements Bachelor's Degree with an emphasis in computer science, Information Technology/Systems or related technical field plus six (6) years of progressively responsible experience in a highly technical area.
Equivalent experience may include program development or system implementation, billing, operations, payment processing, research, data analysis, or other complex IT workflows.
Certificates, Licenses, Registrations Requires a valid Texas Driver License or receipt of a valid Texas Driver's License within 90 days of relocation to Texas and a safe driving record, as measured by company policy.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some physical effort may require lifting heavy boxes weighing up to 20 lbs. Must be able to sit for long periods of time without any discomfort. Some standing and walking is required.
Eligibility for Employment In addition to any and all other qualifications required for employment stated under the Brownsville P.U.B Personnel Policies and Procedures Policy No. 39:
- Prohibit the hiring of any person who is related to BPUB Executive Management within the third degree of Consanguinity or second degree by Affinity; and
- Based on certain prohibitions of the Charter and Statute on nepotism, no person can be hired who shall be related to any member of the Board of Directors or City Commission within the third degree of consanguinity or second degree by affinity.
Posting Detail Information
Posting Number S691P
Open Until Filled No
Special Instructions Summary Quick Link for Internal Postings
Job Tags
Full time, Part time, Work at office, Relocation