Job Description
Position Title: Box Office Representative
Department: Guest Experience
Reports To: Daniel Sawyers
Salary: 16.75/hr, non-exempt
At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world's greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute's collaborative and experiential artistic training programs, and more. Together, Ravinia's initiatives serve tens of thousands of students, families, and emerging professional musicians.
Position Summary
Box Office Representatives are vital members of Ravinia's Guest Experience team and play a central role in creating memorable experiences for all who visit. As the front line of ticketing and patron interaction, this position supports all ticket-related matters while embodying Ravinia's values and commitment to exceptional service.
The ideal candidate is passionate about the arts, enjoys working with people, communicates clearly and confidently, and thrives in a fast-paced, team-oriented environment. Background in customer service, ticketing, retail, or hospitality. Experience in nonprofit arts or music organizations and diverse musical interests are a plus. Multilingual candidates are strongly encouraged to apply.
Key Responsibilities
Ticketing Operations and Sales
- Process ticket sales, exchanges, donations, and will call transactions via phone and in person
- Assist patrons with website navigation and online ticket purchasing
- Retain and communicate detailed information about performances, events, and park policies
Guest Service and Patron Support
- Deliver exceptional customer service with professionalism and enthusiasm
- Listen attentively to guest questions and concerns and provide clear, accurate responses
- Resolve straightforward customer challenges efficiently and courteously
- Provide detailed information about Highland Park and surrounding areas, including directions, parking, and public transportation
Cash Handling and Financial Accuracy
- Accurately process multiple forms of payment (cash, check, credit card)
- Handle daily cash reconciliation and maintain financial accuracy
Administrative and Operational Support
- Perform filing, copying, and general office tasks
- Maintain a clean, organized shared workspace
- Provide support to the Development and Guest Experience departments as needed
- Assist with additional duties and special projects as assigned
Knowledge and Skills Required
- Excellent customer service and interpersonal skills
- Ability to remain composed and positive during high-volume or challenging situations
- Detail-oriented with strong data entry and proofreading skills
- Proficient in typing and comfortable learning new computer systems quickly (Google Workspace a plus)
- Reliable, punctual, and dependable
- Team player with the ability to work independently
Education and Experience
- Experience in a related position, preferably in non-profit music/arts organization
Work Environment
This is a seasonal position. During the height of the summer concert season, typically June through September, the schedule will range between morning, afternoon, and late evening shifts, including most weekends and some holidays. Positions offer a schedule of 30-40 hours a week. Flexibility for fewer hours available for qualified candidates. Standard business hours are available beginning in March. Located at Ravinia Festival, Highland Park, IL.
Benefits
Eligible for Illinois Paid Leave plan after 90 days of employment.
How to Apply
Interested candidates, please submit cover letter and resume
Ravinia is an Equal Opportunity Employer
As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success and we strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.
Job Tags
Summer work, Seasonal work, Work at office, Local area, Day shift, Afternoon shift