Audio Video (AV) Technician Job at iTech US Inc, Marlborough, MA

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  • iTech US Inc
  • Marlborough, MA

Job Description

Key Responsibilities

1. Conference Room Maintenance

  • Perform regular checks of all conference rooms.
  • Test all AV equipment, including:
  • Hardware power status
  • Remote controls (battery levels)
  • Audio and video functionality
  • Troubleshoot and resolve technical issues.
  • Coordinate with vendors for issue resolution.
  • Ensure rooms are well-maintained and presentable.
  • Work with the facilities team for any physical space issues.

2. Monitoring & Issue Resolution

  • Use monitoring tools to identify and respond to AV issues quickly.
  • Provide on-site support for users facing AV problems.
  • Troubleshoot live meeting/conference issues.

3. User Support & Training

  • Assist users with AV setup and troubleshooting.
  • Conduct training sessions covering:
  • Equipment usage
  • Best practices
  • General AV support

4. Ticketing & Coordination

  • Manage and respond to ServiceNow tickets/work requests.
  • Collaborate with the global AV team for system improvements.
  • Act as the primary point of contact for all AV-related needs at the site.

5. Projects & Enhancements

  • Support AV-related projects and upgrades.
  • Assist in implementing changes to the AV environment.

Required Skills

  • Experience as an AV Technician / Audio Video Support.
  • Strong troubleshooting skills for:
  • Audio systems
  • Video conferencing tools
  • AV hardware
  • Experience with conference room technologies.
  • Experience with ServiceNow or similar ticketing tools.

Job Tags

Remote work

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